Shipping policy

Shipping Policy

We are committed to delivering your order safely and as quickly as possible.

1.⁠ ⁠Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Once your order has been shipped, you will receive the available shipping or tracking information.

2.⁠ ⁠Delivery Time

Estimated delivery time is 5–10 business days after your order has been shipped.

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, holidays, or other unforeseen circumstances.

3.⁠ ⁠Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

4.⁠ ⁠Tracking

If tracking is available for your order, the tracking details will be provided once the order has been shipped. Tracking information may take some time to update after dispatch.

5.⁠ ⁠Delayed or Lost Orders

While we work with our shipping partners to ensure timely delivery, we are not responsible for delays caused by courier companies, incorrect addresses, natural events, or other circumstances beyond our control.

If your order appears to be significantly delayed or lost, please contact our customer support team so we can assist you.

6.⁠ ⁠Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required information at checkout.

We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

7.⁠ ⁠Damaged Packages

If your package arrives damaged, please record a clear, continuous unboxing video while opening the package. This video may be required as proof for a return, replacement, or refund according to our Return & Refund Policy.

8.⁠ ⁠Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.